Deep Quality Control
CATI interviewer feedback in minutes, not next week.
VeriCATI listens to every telephone interview, flags critical issues and quality warnings, and puts them in front of your QC team the same day, so interviewers fix mistakes before the next shift, while the field is still open.
Q12 · Monthly household income
Interviewer #14 · Call 0934 · 12:34
The bracket recorded in the data file doesn't match the income the respondent stated aloud.
Respondent said
“…about four and a half thousand a month.”
Recorded in data file
Bracket 2 · 2,000–3,000
Your reviewer decides
In production pilots with established CATI agencies in Europe and North America. Demos run on your own surveys: we calibrate to your protocol and process a batch of your real calls.
The cost of waiting
The CATI quality control report arrives a week after the damage is done.
Manual interviewer monitoring means sampling a fraction of telephone interviews, days after they happened. By the time feedback reaches an interviewer, the same mistake has been repeated across hundreds of completes.
Feedback lag
An error caught on Monday gets corrected the following week. In a short field period, that’s most of the wave.
Volume swings
Survey volume swings hard from one month to the next. Staffing QC for the peaks leaves reviewers idle between waves; staffing for the average means coverage slips exactly when a big wave lands.
Inconsistent review
Different reviewers, different days, different standards. The same call can pass one desk and fail another.
How it works
The whole CATI QC loop, from upload to interviewer feedback.
Upload recordings
Drop in call batches, or have us pull them straight from your CATI system. Each file is validated and queued automatically.
Drop call batches here
or pull from your CATI system
AI analysis in minutes
Every call is transcribed and evaluated against your survey protocol: skipped questions, answers compared against your data file, falsification signals, and delivery-quality warnings.
Findings · Call 0934
Analyzed in 7m 41sYour team reviews
QC reviewers confirm, dismiss, or reclassify each finding, jumping straight to the exact audio segment instead of scrubbing through recordings.
Feedback reaches interviewers same-day
One click drafts a feedback email per interviewer with their confirmed errors summarized.
To: Interviewer #14
Quality feedback, week of field
Hi, a few items from your recent calls to review:
- Q12 (Call 0934): income recorded didn't match the spoken answer, confirm the bracket before moving on.
- Q31 (Call 0934): re-read the scale after four statements so ratings stay anchored.
The system tunes to you
Every confirm and dismiss verdict feeds back into your account’s flagging criteria, so false alarms drop steadily over your first reviewed batches.
False-alarm rate
Dropping as your verdicts come in
Per-call analysis takes minutes. Calibrating to your protocols takes days, not a months-long integration project.
The platform
Review findings, not recordings.
Deep Quality Control reviews how every interview was conducted: question reading, probing and clarification, every answer against your data file, and falsification signals. Your reviewers get the moment and the reason, so a decision takes seconds instead of a full listen.
Call 0934Interviewer #14
12:34
Call 0933Interviewer #08
09:51
Call 0931Interviewer #22
14:07
Call 0928Interviewer #14
11:20
Review queue with verdicts
Confirm, dismiss, or reclassify every AI finding. A call can’t be marked reviewed until every critical flag has a human decision.
Skip to the flagged second
Every finding links to the exact moment, so a decision takes seconds, not a 20-minute listen.
Response verification
Answers heard in the call compared with what the interviewer recorded in the data file, mismatches flagged per question.
Interviewer stats per survey
Calls, critical-issue rates and review counts per interviewer, so outliers and struggling new hires surface at a glance.
To: Interviewer #14
One-click interviewer feedback
Pre-drafted emails summarizing each interviewer’s confirmed errors, ready to send the same day.
Fix the data file
Export confirmed response mismatches to correct wrongly recorded answers, and feed findings into evaluation and payment.
False alarms per reviewed batch
Tunes to your team
Every confirm and dismiss feeds back into your account’s criteria, so false alarms drop over your first reviewed batches.
A real finding
What a finding actually looks like.
Falsification signals are tuned for precision: a flag means “listen to this,” never an automatic accusation. No finding stands without a human verdict.
Flagged in minutes, not found by luck.
The keyed answers and the audio are compared before anything is flagged.
Q9 · Likelihood to recommend
Interviewer #07 · Call 1126 · 11:48
The interviewer suggested the answer and keyed it, but the respondent never agreed to it anywhere in the segment.
Interviewer said
“…so I’ll put you down as ‘very likely’, alright?”
Recorded without confirmation
Very likely
Verdict pending · your reviewer decides
Your reviewer makes the call. Nothing closes without a human verdict.
Your reviewers stay in charge of every decision. VeriCATI works the unsampled majority of calls they’d never have time to reach.
Why VeriCATI
The same standard on call 1 and call 10,000.
AI review doesn’t get tired on Friday afternoon, doesn’t drift between reviewers, and doesn’t resign. Every interview is checked against the same protocol, every time, and your coverage stops depending on hiring and retention.
No fatigue drift
The standard on a Friday afternoon is the standard on a Monday morning.
No reviewer-to-reviewer variance
Every call is judged against the same protocol, not a particular desk’s read of it.
No capacity crunch
A big wave gets the same coverage as a quiet month, however many reviewers you can staff.
And because review is automated, covering 100% of calls typically costs less than manually reviewing a sample, with per-call pricing that drops as your volume grows.
Security & data
Your clients’ data, defensible.
Research agencies process their clients’ data, so your vendors have to survive your clients’ due diligence. VeriCATI is built for that, whichever product you run.
- No training on your data
- Nothing you upload trains public or shared models. Enterprise agreements with our AI providers bar training on your data and require deletion from their systems, typically within 30 days.
- Recordings kept only as long as needed
- Integrity Screening keeps no recordings once an interview is checked. Deep Quality Control can delete raw recordings a set number of days after processing, keeping only the findings and reports.
- Per-account isolation
- Your data is scoped to your account; no cross-customer access.
- NDA and DPA before any data moves
- Signed before we process your first batch, including demos and pilots. The list of AI providers that process audio and transcripts is shared on request.
FAQ
Questions, answered.
Something else on your mind? Send us a question below.
Do I still need my QC team?
How fast is feedback after a call is uploaded?
How long until the flagging matches our criteria?
Who hears our audio?
Can you pull recordings from our dialer / telephony system?
What does my team have to change?
How is it priced?
What languages do you support?
Give your interviewers feedback today, not next week.
See Deep Quality Control on your own surveys. We’ll calibrate to your protocol and run a batch of your real calls in the demo.