For CATI research agencies
Quality control for every CATI interview.
Each recording is checked against your questionnaire and your data, for falsified or incomplete interviews and for how well each one was conducted. Flags arrive within minutes, and your QC team listens at the exact moment and makes the final call.
Questions not asked, answers recorded
Interview 40276 · Interviewer #22 · Day 2 of field
- 05:35–06:20
Q6 · Local services ratings
List not read, all three ratings recorded
- 08:02–08:30
Q11 · Household size
Not asked, answer recorded
- 09:12–09:40
Q14 · Age group
Not asked, answer recorded
Your reviewer listens, then decides
What gets flagged
Integrity Screening
No interview
Answers recorded, but no respondent answering on the recording.
Cut short
The respondent is gone, and the answers keep being recorded.
Questions skipped
Answers recorded for questions that were never asked.
Answers that don’t match
Recorded answers that differ from what the respondent said.
Deep Quality Control
Question misread
Wording changed, or a scale not re-read when it should be.
Options read wrongly
Answer choices read out when they shouldn’t be, or left out when they should.
Probing missed
A vague answer accepted without clarifying it.
Leading the respondent
An answer suggested and keyed without the respondent agreeing.
Two products, one platform
Check every interview. Go deeper where it counts.
Two separate products on one platform. Run either on its own, or both together. Both run automatically, and your QC team confirms every finding.
Integrity Screening
Was every interview real, finished, and recorded right?
- Every recorded interview, from the first day of field
- The exact minute to listen to for every flag
- Interviewer patterns across the whole project
- Bad completes replaced before delivery
Deep Quality Control
How well was each interview conducted?
- Every call reviewed against your protocol
- Interviewer stats per survey
- One-click feedback emails per interviewer, same day
- Tunes to your team’s verdicts over time
Integrity Screening
Your QC team gets a to-do list, not a sample.
Instead of picking interviews at random, your reviewers start with the ones that need them, and know exactly what to check in each. A flag means “listen here”, never a verdict: your team confirms or dismisses it.
Needs review
6 of 214 interviews checked today
- No interview
Only the interviewer is heard, yet 41 answers are recorded
Interview 40213 · Interviewer #22 · Call analysis
Listen at 00:00–02:10 - Critical
Respondent hangs up at 3:12; your data has the interview running 11 minutes
Interview 40355 · Interviewer #14 · Call analysis
Listen at 02:50–03:12 - Critical
Q6, Q11 and Q14 not asked, answers recorded
Interview 40276 · Interviewer #22 · Call analysis
Listen at 05:35 +2 more - Critical
4 recorded answers differ from what the respondent said (Q15, Q16, Q21, Q22)
Interview 40302 · Interviewer #09 · Call analysis
Listen at 07:48 +3 more - Critical
Overlaps the same interviewer’s interview 40322 by 6 minutes
Interview 40318 · Interviewer #31 · Pattern analysis
From your answer data - Needs review
7 of this interviewer’s 12 interviews are among the project’s fastest 5%
Interview 40331 · Interviewer #22 · Pattern analysis
From your answer data
The exact minute
Each flag names the interview, the questions and the times to listen to in your own recording. No scrubbing through a 15-minute call.
Most serious first
Interviews with no real interview behind them top the list, then interviews cut short or with questions skipped.
Short by design
Only gross problems flag an interview. A single slip stays in the record, so every flag on the list is worth a listen.
Deep Quality Control
Review findings, not recordings.
Deep Quality Control reviews how every interview was conducted: question reading, probing and clarification, every answer against your data file, and falsification signals. Your reviewers get the moment and the reason, so a decision takes seconds instead of a full listen.
Call 0934Interviewer #14
12:34
Call 0933Interviewer #08
09:51
Call 0931Interviewer #22
14:07
Call 0928Interviewer #14
11:20
Review queue with verdicts
Confirm, dismiss, or reclassify every AI finding. A call can’t be marked reviewed until every critical flag has a human decision.
Skip to the flagged second
Every finding links to the exact moment: 27 seconds of review instead of a 20-minute listen.
Feedback the same day
One click drafts an email per interviewer with their confirmed errors, ready before the next shift.
Tunes to your team
Every confirm and dismiss feeds back into your criteria, so false alarms drop over the first batches.
How it works
From your questionnaire to a decision, in five steps.
One setup, one platform and one review workflow, whichever product you run.
- 01
We set up your survey
Send the questionnaire and a sample of your data export. We map the questions, routing and answer codes, calibrate to your protocol, and you approve the result. Days, not an integration project.
- 02
Upload, or connect once
Upload recordings and answer data in batches, or connect your CATI or recording system once and interviews are pulled automatically as they finish.
- 03
AI checks every interview in minutes
Integrity Screening
Was it real, finished, asked and recorded right? Plus patterns across the whole project.
Deep Quality Control
How it was conducted: reading, probing and clarification, every answer against your data file.
- 04
Your team decides
Every flag comes with the reason and the exact moment to listen to. Reviewers confirm or dismiss it; nothing is final without a human decision.
- 05
You act on it
Integrity Screening
Replace bad completes while the field is open, and deliver with a record of what was checked.
Deep Quality Control
One click drafts feedback per interviewer, so mistakes are corrected before the next shift.
Why VeriCATI
The same standard on call 1 and call 10,000.
AI review doesn’t get tired on Friday afternoon, doesn’t drift between reviewers, and doesn’t resign. Every interview is checked against the same protocol, every time, and your coverage stops depending on hiring and retention.
No fatigue drift
The standard on a Friday afternoon is the standard on a Monday morning.
No reviewer-to-reviewer variance
Every call is judged against the same protocol, not a particular desk’s read of it.
No capacity crunch
A big wave gets the same coverage as a quiet month, however many reviewers you can staff.
And because review is automated, covering 100% of calls typically costs less than manually reviewing a sample, with per-call pricing that drops as your volume grows.
Security & data
Your clients’ data, defensible.
Research agencies process their clients’ data, so your vendors have to survive your clients’ due diligence. VeriCATI is built for that, whichever product you run.
- No training on your data
- Nothing you upload trains public or shared models. Enterprise agreements with our AI providers bar training on your data and require deletion from their systems, typically within 30 days.
- Recordings kept only as long as needed
- Integrity Screening keeps no recordings once an interview is checked. Deep Quality Control can delete raw recordings a set number of days after processing, keeping only the findings and reports.
- Per-account isolation
- Your data is scoped to your account; no cross-customer access.
- NDA and DPA before any data moves
- Signed before we process your first batch, including demos and pilots. The list of AI providers that process audio and transcripts is shared on request.
FAQ
Questions, answered.
Something else on your mind? Send us a question below.
What’s the difference between Integrity Screening and Deep Quality Control?
Can we use just one of them?
Do I still need my QC team?
How do recordings get to you?
Who hears our audio?
Can we try it on a finished project first?
How is it priced?
What languages do you support?
Try it on a project you’ve already finished.
Send one completed project: the questionnaire, the answer data and the recordings. We’ll run Integrity Screening, Deep Quality Control or both, and walk your team through what we found.