Save 70% on CATI Quality Control
Achieve up to 100% QC coverage while cutting costs, eliminating manual spot-checking, and gaining actionable insights from every single call.
Tired of the QC Guessing Game?
Manual quality control is slow, expensive, and leaves you blind to what's really happening on your calls. Relying on a small sample means critical errors are missed, agent performance is hard to track, and compliance risks are always looming.
Limited Scope
Checking only 5-10% of calls means 90% of your data goes unanalyzed.
High Costs
Valuable, highly-trained staff spend their days on the tedious task of listening to routine calls.
Missed Insights
Systemic issues and training gaps remain hidden within the vast majority of your unreviewed recordings.
From Raw Audio to Actionable Insights in Minutes
Share Your Quality Protocols
Upload your existing QC guidelines and evaluation criteria
AI Model Training
Multiple AI models trained specifically for your organization
Upload Recordings
Secure API or simple uploader for your CATI surveys
Automated Analysis
AI processes every call against your protocols
Actionable Reports
Detailed insights with audio snippets and transcripts
AI Model Training & Analysis Dimensions
Our AI detects and analyzes everything a human quality controller can, and more. Our personalized models evaluate every question-response pair across all quality dimensions with unprecedented consistency.
Quality Control Classification
Critical Errors
Can invalidate the entire survey response. These include missing mandatory questions, incorrect response recording, or failure to follow essential protocol requirements.
Immediate attention required
Warnings
Quality improvement opportunities based on your protocols. These cover areas like probing techniques, clarification needs, filler word usage, and professionalism standards.
Review for quality enhancement
Example Analysis Output
Our AI flags and detects anything a human can. Here are just some examples
Critical Errors
Survey Validity RiskQ7: Question text modified during delivery
May invalidate survey response
Q12: Response recorded incorrectly
May invalidate survey response
Q18: Rating scale not read in full
May invalidate survey response
Warnings
Quality EnhancementQ3: Multiple responses needed but not probed
Improvement opportunity identified
Q9: Vague response requires clarification
Improvement opportunity identified
Q14: Excessive use of filler words ('um', 'okay')
Improvement opportunity identified
Q21: Interview pace too fast for respondent
Improvement opportunity identified
Ready to See Your Analysis in Action?
Our AI models can be trained on your specific protocols within days, then analyze every call with the same expertise as your best human reviewers, but faster and more consistently.
Go Beyond Cost Savings. Build a World-Class QC Program.
Increase Coverage up to 100%
Cut Operational Costs by 70%+
Ensure Protocol Compliance
Mathematically Rigorous Analysis
Your Data is Your Data. Period.
We understand that your call recordings contain sensitive information. That's why we've built our platform with enterprise-grade security and privacy controls.
Complete Confidentiality
All data processing is governed by a strict NDA. Your recordings, protocols, and results are your confidential material.
Data Isolation
Each client's data is processed in a secure, isolated environment to prevent any cross-contamination.
No Public Model Training
We will never use your data to train publicly available AI models. Our models are tuned for your specific use case only.
Privacy-First Architecture
We're building with GDPR and CCPA principles in mind from day one, establishing the foundation for future compliance requirements.
Have Questions? We Have Answers.
Have More Questions?
We’d love to help! Send us a message and we’ll get back to you soon.
Ready to Transform Your Quality Control?
Stop sampling and start knowing. See for yourself how VeriCATI can provide 100% visibility into your operations while drastically reducing costs.